Customer Feedback

I recently bought a Finia 1800 pebble pool reservoir from you.  Prior to this I had contacted several other firms with some queries I had, with no results.  At last I spoke to Donna at Active Water Features.  She kindly emailed me instructions on how to install the reservoir and also phoned the distributors for me with other queries I had, getting back in touch with me with their response very quickly.  Thank you Donna for the friendly and efficient way you dealt with my questions. It is a pleasure to find such a good firm.
Best wishes,
Lyn Quine
May 13th 2011

Hi Donna,
"Just to let you know the water feature arrived today, I haven't fully assembled it as of yet, but 1st impressions are EXCELLENT !
Delivery was sooner than expected, 1st class service (no call centre a big bonus), which I would recommend."
Thanks again Gary.

"I thought I would take a moment to drop you a note to say Many Thanks. The feature is installed and working / looking superb. Your service was impeccable and it was a pleasure.
The watch was just the icing on the cake. I will not hesitate to recommend you to everybody.
Keep up the excellent work."

David Pickard

Hi Donna

"Just wanted to thank you for such an excellent service. My order was delivered today!! I wish everyone was as efficient as you."
Many thanks, Stella
Feedback received 31st May for order placed 28th May.

"thanks for your help, as you can probably see I have placed an order with you. I am sure people are very quick to moan, I would like to point out that I have been speaking to a few online retailers prior to my purchase and you were far more helpful than others!"
Steve Milnes

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